FAQ

. What is Pawtinz?

Pawtinz is an online store specializing in high-quality products for cats and dogs. We offer a wide range of pet essentials with reliable shipping and excellent customer service.

2. Where is Pawtinz based?

Pawtinz is registered under BCHYOUT LTD in the United Kingdom. Our business address is 71-75 Shelton Street, Lot 81, London, WC2H 9JQ, United Kingdom.

3. What payment methods do you accept?

We accept payments via PayPal and Stripe for secure transactions.

4. What currencies do you accept?

All prices are listed in GBP (£).

5. Do you offer free shipping?

Yes! We offer free shipping on all orders.

6. How long does shipping take?

  • Processing Time: 0-2 days

  • Delivery Time: 3-7 days

  • You will receive an email with tracking details once your order has shipped.

7. Can I track my order?

Yes! You can track your order on our tracking page. We also send email notifications regarding your order status.

8. What is your return policy?

We offer free returns within 90 days. You are eligible for a refund if:

  • Your package is lost.

  • Your item arrives damaged.

  • Your order is not delivered within 35 days.

9. How do I request a refund?

To request a refund, contact us at support@pawtinz.com with your order details. Refunds are processed within 15 days to the original payment method.

10. Can I change or cancel my order after placing it?

We process orders quickly, so changes or cancellations are only possible within 12 hours of placing your order. Please contact us immediately if you need to modify your order.

11. Is my personal information secure?

Yes! We comply with GDPR and use advanced security measures to protect your personal data. For more details, please review our Privacy Policy.

12. How do I contact customer support?

You can reach us through the following channels:

  • Email: support@pawtinz.com

  • Phone: +44 7435834816

  • Business Hours: Monday–Friday, 9:00–18:00