Shipping Policy

Effective Date: March 1, 2025

Thank you for shopping with us at Pawtinz. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms outlined below.

1. Shipping Method

  • Free Shipping:
    We offer free shipping on all orders. No extra shipping fees will be charged at checkout.

2. Order Processing

  • Processing Time:
    We process orders within 0-2 business days from the time your order is confirmed. Orders placed during weekends or public holidays will be processed on the next available business day.

3. Delivery Times

  • Estimated Delivery:
    After processing, your order is typically delivered within 3-7 days. Please note that these delivery times are estimates and may vary due to factors beyond our control (e.g., weather conditions or delays by shipping carriers).

4. Order Tracking & Notifications

  • Tracking Your Order:
    Once your order is shipped, you can track its progress on our dedicated tracking page.
  • Email Notifications:
    We will send you email notifications to update you on your order status, including shipment confirmation and tracking details.

5. Shipping Addresses

  • Accuracy Is Key:
    Please ensure that the shipping address provided during checkout is correct and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

6. Lost or Damaged Orders

  • If an Issue Occurs:
    If your order is lost or arrives damaged, please contact us immediately at support@pawtinz.com. We will work with the shipping carrier to resolve the issue. Please note that while we take every measure to ensure your order arrives safely, we are not liable for issues caused solely by third-party carriers.

7. GDPR Compliance

  • Your Data Protection:
    Any personal data collected for shipping purposes is processed in accordance with our Privacy Policy and handled in compliance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for further details on how we protect your data.

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our shipping practices.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us:

By placing an order with Pawtinz, you acknowledge that you have read, understood, and agree to this Shipping Policy.