Return & Refund Policy

Thank you for shopping with us at Pawtinz. We are committed to ensuring you are completely satisfied with your purchase. This Return & Refund Policy explains your rights and our procedures for returns and refunds.

1. Eligibility for Refunds

Refund if Package is Lost:

  • If your package is lost in transit, please contact us immediately at support@pawtinz.com. We will verify the situation with the shipping provider and issue a full refund for your order.

Refund if Items are Damaged:

  • If you receive items that are damaged upon delivery, please contact us within a reasonable time of receiving your order. We may ask for photographic evidence of the damage. Once verified, you will be eligible for a full refund or a replacement, at no extra cost.

Refund if No Delivery in 35 Days:

  • If your order is not delivered within 35 days from the order date, please contact us at support@pawtinz.com. In such cases, you are entitled to a full refund for your order.

2. Free Returns

  • We offer free returns for eligible items within 90 days from the date of delivery.
  • To initiate a return, please email us at support@pawtinz.com with your order number and reason for the return. We will provide you with the necessary instructions and a return shipping label, if applicable.

3. Refund Method & Processing Time

  • Refund Method: All refunds are processed free of charge and will be credited back to the original payment method used at the time of purchase.
  • Processing Time: Once your return is received (or after confirmation of a lost/damaged order or non-delivery after 35 days), we will process your refund within 15 days. Please note that the refund may take additional time to reflect on your bank or credit card statement, depending on your financial institution.

4. How to Initiate a Return or Refund

  • Contact Us: To request a return or refund, please contact our support team at support@pawtinz.com or call us at +44 7435834816.
  • Provide Details: Please include your order number, a description of the issue, and any supporting documentation (such as photos of damaged items) when applicable.

5. GDPR Compliance

  • Any personal data provided during the return or refund process will be handled in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR). We ensure that your data is securely processed and only used for purposes related to handling your return or refund.

6. Changes to This Policy

  • We may update this Return & Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

7. Contact Information

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

  • Email: support@pawtinz.com
  • Phone: +44 7435834816
  • Business Address: 71-75 Shelton Street, Lot 81, London, WC2H 9JQ, United Kingdom