Return and Refund Policy

Return and Exchange Policy

At Pawtinz, we are committed to providing our customers with the highest level of satisfaction. If you experience any issues with shipping or the product you've purchased, please don’t hesitate to reach out to our customer support team via email, and we will assist you promptly.

Exchanges and Returns:

We offer exchanges and returns for 90 days from the date of delivery, provided the product is in like-new condition with no visible wear and tear. The buyer is responsible for return shipping fees unless the return is due to a manufacturing defect or our error.

If you are not satisfied with your order for any reason, please contact us.

Warranty Information:

Our warranty covers manufacturing defects only. It does not cover:

• Damage caused by accidents

• Improper care or misuse

• Normal wear and tear

• Breakdown of colors and materials due to sun exposure

• After-market modifications

• Incorrect size selection

• Products exposed to water (no returns or exchanges for such items)

Damaged Item or Low Quality:

If your item arrives damaged or is of poor quality, we aim to resolve the issue quickly. For the fastest resolution, please provide a photograph showing the damaged area or quality issue. The ideal pictures should be taken on a flat surface with the tag and the error clearly visible.

This information helps us resolve your issue and ensure that errors are avoided in the future.

Refunds:

If the product does not meet your expectations, you may request a refund. We will review your case and work towards finding a solution that meets your needs.