Payment Policy

Accepted Payment Methods

At Pawtinz, we offer secure and convenient payment options for our customers. We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express

• PayPal

• Stripe

2. Currency

All transactions at Pawtinz are processed in British Pounds (£). If you're shopping from abroad, your bank or payment provider may charge currency conversion fees.

3. Payment Security

We take the security of your transactions seriously. Our website uses SSL encryption to protect your payment information. Additionally, we adhere to the PCI DSS (Payment Card Industry Data Security Standard) to ensure secure payments.

4. Order Processing

Payments are processed immediately after order confirmation.

Orders will only be shipped once payment has been successfully received.

In case of a payment error, we will notify you by email so you can update your payment details.

5. Refund Processing

Refunds, where applicable, will be issued to the original payment method.

The processing time for refunds may take up to 15 days after approval.

For further details, please refer to our Return & Refund Policy.

6. Billing Information

To complete your purchase, you must provide accurate and up-to-date billing information. Incorrect details may result in delays or cancellations of your order.

7. Payment Issues & Fraud Prevention

If we detect unusual or fraudulent activities, we reserve the right to cancel your order or hold it for further review.

Customers must ensure that they are authorized to use the selected payment method.

8. Payment Support Contact

If you encounter any payment issues, please contact us at:

Email: support@pawtinz.com

Business address: 30 N Gould St, Ste R
Sheridan, WY 82801, USA