Payment Policy

1. Accepted Payment Methods

At Pawtinz, we offer secure and convenient payment options for our customers. We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, and Discover

  • PayPal

  • Stripe

2. Currency

All transactions on Pawtinz are processed in GBP (£). If you are purchasing from outside the United Kingdom, your bank or payment provider may apply currency conversion fees.

3. Payment Security

We prioritize the security of your transactions. Our website uses SSL encryption to protect your payment information. Additionally, we comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure safe and secure payments.

4. Order Processing

  • Payments are processed immediately upon order confirmation.

  • Orders will only be shipped after payment has been successfully received.

  • In case of payment failure, we will notify you via email to update your payment details.

5. Refund Processing

  • Refunds, if applicable, will be issued to the original payment method.

  • Processing time for refunds is up to 15 days after approval.

  • For more details, refer to our Return & Refund Policy.

6. Billing Information

To complete your purchase, you must provide accurate and up-to-date billing information. Incorrect details may lead to order delays or cancellations.

7. Payment Issues & Fraud Prevention

  • If we detect unusual or fraudulent activity, we reserve the right to cancel or hold your order for verification.

  • Customers must ensure they are authorized to use the selected payment method.

8. Contact for Payment Support

If you experience any payment-related issues, please contact us at: